FREQUENTLY ASKED QUESTIONS
Quick Answers to Your Questions
Orders
Yes, you can request changes to an existing order. Please promptly email our customer service team with your order details. Note that our warehouse strives to ship orders within 48 hours, so your sunnies may already be in transit.
If you received the wrong sunnies, please contact our customer service team via email immediately with your order details. We will arrange for the correct item to be shipped to you. Your satisfaction is our priority, and we apologize for any inconvenience caused.
Upon placing your order, an order confirmation email should have been sent to the email address provided during checkout. If you cannot locate it in your inbox, please check your spam or junk folder. If you still cannot find it, please contact our customer service team via email with your order details, and we will assist you promptly
Please contact our customer service team via email immediately upon realizing you have submitted the wrong address. Our team will gladly assist you. Keep in mind that our warehouse aims to ship orders within 48 hours, so your sunnies might already be on their way.
Shipping & Returns
Enjoy free standard shipping on orders over $99. For orders below $99, we offer a flat rate of $9 for standard shipping anywhere in Australia.
Orders are shipped from our warehouse within 1-2 business days. Please allow 5-7 business days to receive your delivery. For more information, please visit our shipping policy.
We have a 15-day return policy. To initiate a return, your item must be in the same condition as when you received it, unworn and in its original packaging. For detailed instructions, please visit our refund policy.
We can only process returns for full-priced items. Sale items or items purchased during flash promotions are not eligible for refunds or exchanges unless they are found to be faulty.
We are excited to have customers overseas, but we currently only ship within Australia. However, please rest assured that we are working on expanding our shipping options in the future!
sunnies
For the perfect fit, check the measurements listed under 'Fit Guide' on our product pages, including lens width, bridge width, and temple length.
Yes, all our sunnies are equipped with UV400 protection, offering comprehensive coverage to shield your eyes from harmful UV rays. This ensures optimal eye protection while maintaining style and comfort.
Currently, we do not offer prescription lenses. However, you can purchase the frames and have prescription lenses fitted at your local optometrist.
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Yes, our sunnies are designed to be worn by everyone, embracing diverse styles and preferences regardless of gender.
Payment
We accept Visa, Mastercard, American Express, and UnionPay debit and credit cards.
Your payment is secure due to Shopify's PCI compliance, SSL encryption, reputable payment gateways, fraud detection tools, and adherence to global data protection regulations.
General
Currently we operate exclusively online. We regularly participate in markets throughout Melbourne. You are warmly invited to visit us at one of these events. Please check our market page to stay updated on our upcoming locations and dates.
Yes, we offer SUNNIES by Rif Siso gift cards issued via email. Please note, gift cards are non-refundable for cash. If you return an item purchased with a gift card, you will receive store credit.
Absolutely! We love connecting with our customers at local fairs and markets in Melbourne. We would be delighted to see you there! For details on our upcoming events, please visit our markets page.
We're always excited to hear about new business opportunities and potential collaborations. Please feel free to contact us via email.